Terms of Service

Welcome to Kalovox. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", "your") and Kalovox ("we", "us", "our") concerning your use of our website, AI voice and chat agent services, and any related products or features (collectively, the "Services").

By accessing or using our Services, submitting a request, or making a payment, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

1. Description of Services

Kalovox provides done-for-you AI voice and chat agent services. We design, configure, and manage AI agents that can answer calls, make calls, respond to customers, and automate conversations on behalf of your business or personal use.

Specific features, call minutes, agents, and integrations depend on the subscription package you select. Package details are described on our website and may be updated from time to time.

2. Account Setup and Approval

• To access the Services, you must submit an account setup request through our website.
• All requests are subject to review and approval by Kalovox.
• We reserve the right to refuse or reject any request at our sole discretion, including for suspected fraud, misuse, or violation of these Terms.
• You agree to provide accurate, current, and complete information during the setup process.

3. Subscriptions, Payments, and Refunds

3.1 Pricing

Subscription plans and minute pricing are displayed on our website and may change at any time. Prices are shown in the currency indicated at checkout.

3.2 Payment

• We accept payments through the crypto payment methods listed on our website.
• Payments are verified manually. Your subscription or account will not be activated until payment is confirmed.
• You are responsible for ensuring that the correct amount is sent to the correct wallet address. Incorrect payments may be irreversible.

3.3 Refunds

4. Minute Usage and Balances

• Voice services are measured in call minutes. Each plan includes a specific number of minutes or allows you to purchase additional minutes.
• Purchased minutes do not expire and remain available on your account.
• Once a minute is consumed, it cannot be restored.
• You are responsible for monitoring your minute balance and purchasing additional minutes as needed.

5. Acceptable Use

You agree not to use the Services to:

• Make spam or unsolicited telemarketing calls in violation of applicable laws.
• Harass, threaten, defraud, or deceive any person.
• Impersonate any person or entity without authorization.
• Violate any local, national, or international law, including telemarketing, robocall, and privacy regulations.
• Distribute malware, phishing attempts, or illegal content.
• Interfere with or disrupt the Services or our infrastructure.
• Reverse-engineer, copy, or resell the Services without written permission.

Violation of these rules may result in immediate suspension or termination of your account without refund.

6. AI Disclosure and Compliance

You acknowledge that our Services involve AI-driven voice and chat interactions. You are responsible for ensuring that your use of AI agents complies with all applicable laws, including:

• Disclosing to your own customers that they may be interacting with an AI system where required.
• Obtaining any legally required consents before recording calls or processing personal data.
• Complying with telemarketing, robocall, and do-not-call regulations in your jurisdiction.

7. Intellectual Property

• All Kalovox technology, software, designs, content, and branding remain our exclusive property.
• You are granted a limited, non-exclusive, non-transferable license to use the Services for your internal business or personal purposes.
• You retain ownership of any data, content, or business information you provide to us.
• You grant us a license to process your data solely to provide the Services.

8. Data and Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Services, you consent to the processing of your data as described there.

9. Service Availability and Modifications

• We aim to provide reliable service but do not guarantee uninterrupted or error-free operation.
• We may temporarily suspend Services for maintenance, updates, or security reasons.
• We reserve the right to modify, update, or discontinue any feature of the Services at any time.
• Material changes to paid features will be communicated in advance where reasonably possible.

10. Third-Party Services

Our Services may integrate with third-party providers such as telephony, hosting, or payment platforms. We are not responsible for the availability, performance, or policies of any third-party service. Your use of third-party services may be subject to their own terms and conditions.

11. Termination

We may suspend or terminate your account at any time if:

• You violate these Terms.
• You engage in fraudulent, abusive, or illegal activity.
• You fail to make required payments.
• Continued provision of Services would expose us to legal or security risk.

You may cancel your subscription at any time by contacting us. Cancellation does not entitle you to a refund for prior payments.

12. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that:

• AI agents will always respond perfectly or accurately.
• Voice recognition or conversation handling will be error-free.
• Services will be uninterrupted or free of bugs.

AI systems may occasionally misunderstand or produce unexpected responses. You are responsible for reviewing your agent's configuration and monitoring its performance.

13. Limitation of Liability

To the maximum extent permitted by law, Kalovox shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or related to your use of the Services.

Our total liability to you for any claim arising from the Services shall not exceed the amount you paid to Kalovox in the 3 months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Kalovox, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of any law or third-party rights.
• Content or data you submit through the Services.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable to Kalovox's place of business, without regard to conflict of law principles. Any disputes shall be resolved through good-faith negotiation or, if necessary, binding arbitration.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of Kalovox after changes are posted constitutes your acceptance of the revised Terms.

17. Contact Us

If you have any questions about these Terms of Service, please contact us.