Privacy Policy

At Kalovox, your privacy is important to us. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website or use our services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By using Kalovox, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide Directly

• Account information — name, email address, phone number, and password when you create an account or submit a request.
• Business information — business name, business email, website, and description of your business when you request a service.
• Payment information — payment references, transaction IDs, and cryptocurrency wallet identifiers used for subscription and minute purchases. We do not store full payment card data.
• Communications — messages you send to us via email, contact forms, or support channels.

1.2 Information Collected Automatically

• Usage data — pages visited, features used, time spent, and referring URLs.
• Device information — IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies — to maintain sessions, remember preferences, and analyze usage.

1.3 Information from AI Voice and Chat Agents

• Call and conversation data — call recordings, transcripts, and metadata such as call duration and timestamps, when our AI agents handle calls or chats on your behalf.
• Customer information — names, phone numbers, and details shared by end customers during AI-handled conversations.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI voice and chat agent services.
• Process account setup requests, subscriptions, and minute purchases.
• Improve the accuracy, quality, and reliability of our AI agents.
• Communicate with you about your account, orders, and support requests.
• Detect, prevent, and address technical issues, fraud, or abuse.
• Comply with legal obligations and enforce our Terms of Service.
• Send occasional service updates, marketing messages (only where you have opted in), or product announcements.

3. Legal Basis for Processing

Where required by law, we process your personal information based on the following legal grounds:

• Contract — to provide the services you have requested.
• Legitimate interests — to improve and secure our services.
• Consent — where you have explicitly agreed, such as for marketing communications.
• Legal obligation — where we are required to comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers — trusted third parties who help us operate our platform, such as hosting providers, telephony providers, payment processors, and analytics services.
• Business transfers — in connection with a merger, acquisition, or sale of assets.
• Legal requirements — when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Kalovox, our users, or others.
• With your consent — when you explicitly authorize us to share your information.

5. AI Data Processing

Our AI agents process voice and text conversations to respond to users and to perform tasks on your behalf. Audio may be recorded and transcribed, depending on how your agent is configured. You are responsible for informing your own customers that calls and conversations may be handled by an AI system and recorded, as required by applicable law.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings, transcripts, and conversation history are retained according to your subscription settings or as required by law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. These include encryption in transit, access controls, and monitoring. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information.
• Objection — object to certain types of processing.
• Portability — request a machine-readable copy of your data.
• Withdraw consent — where processing is based on consent.

To exercise any of these rights, contact us at info@kalovoxai.com.

9. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember your preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of the service.

10. Third-Party Links

Our website and services may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any information.

11. Children's Privacy

Kalovox is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards to ensure your data receives an adequate level of protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of Kalovox after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.